Avoiding Errors in Healthcare → Understanding what the WOW experience means and why it matters.

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Module 1: Defining the WOW Factor in Healthcare
1
- 1.1
  Understanding what the WOW experience means and why it matters.
Module 2: Empathy and Personalized Patient Care
1
- 2.1
  Mastering the art of empathetic interactions and tailoring care for each patient.
Module 3: Building Patient Trust through Communication
1
- 3.1
  Strategies for clear, honest communication to foster strong patient relationships.
Module 4: Creating Memorable Moments
1
- 4.1
  Practical ways to create thoughtful and memorable patient experiences.
Module 5: Anticipating Patient Needs Proactively
1
- 5.1
  Developing a proactive mindset and anticipating patient needs and concerns.
Module 6: Handling Complaints and Negative Feedback
1
- 6.1
  Turning patient complaints into opportunities for service recovery and improvement.
Module 7: Fostering a WOW Service Culture
1
- 7.1
  Leadership strategies for cultivating and maintaining a WOW service culture

Curriculum

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