Curriculum
7 Sections
14 Lessons
4 Weeks
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Module 1: Understanding the Difficult Patient
2
1.1
Identify the root causes of challenging behavior in patients.
1.2
Explore psychological and emotional factors influencing patient reactions.
Module 2: The C.A.R.E. Approach to De-Escalation
2
2.1
Implement the C.A.R.E. (Compassion, Awareness, Respect, Empathy) framework to navigate difficult situations.
2.2
Learn effective de-escalation techniques using empathy and active listening.
Module 3: Effective Communication and Conflict Resolution
2
3.1
Master communication techniques that encourage collaboration and reduce tension.
3.2
Understand the importance of clear and transparent communication during high-stress interactions.
Managing Aggressive or Emotional Patients
2
4.1
Develop strategies for handling patients displaying anger, frustration, or anxiety.
4.2
Utilize body language, tone of voice, and active listening to calm and reassure.
Module 5: Establishing Boundaries and Maintaining Professionalism
2
5.1
Recognize when and how to set boundaries with difficult patients.
5.2
Practice maintaining a calm, confident, and compassionate demeanor.
Module 6: Navigating Negative Outcomes and Expectations
2
6.1
Handle patients’ disappointment or dissatisfaction with care while building trust.
6.2
Address unrealistic expectations and prevent future conflicts.
Module 7: Collaborative Team Approaches
2
7.1
Work with the healthcare team to manage complex or difficult patient cases.
7.2
Share information effectively to ensure consistent, patient-centered care.
Managing Stress and Preventing Burnout in Healthcare
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