Curriculum
6 Sections
12 Lessons
4 Weeks
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1. The C.A.R.E. Framework
2
1.1
Introduction to Compassion, Awareness, Respect, and Empathy
1.2
Developing the mindset to enhance patient connections
2. The Power of Listening
2
2.1
Active listening techniques for deeper patient understanding
2.2
Using verbal and non-verbal cues effectively
3. Building Trust and Respect
2
3.1
Approaches to earn and maintain patient trust
3.2
Respectful communication strategies for diverse patient needs
4. Managing Difficult Conversations
2
4.1
Navigating emotionally charged interactions with patients and families
4.2
Tools for de-escalating tense situations
5. Delivering Bad News with Empathy
2
5.1
Communicating unfavorable outcomes while preserving dignity
5.2
Techniques for expressing empathy and supporting families
6. Cultural Sensitivity in Patient Care
2
6.1
Understanding cultural differences to foster inclusive care
6.2
Adapting communication styles for diverse patient populations
The Art of Difficult Conversations in Healthcare
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