Transforming healthcare delivery by elevating service culture and patient-centered care.

About Us

Elevating Service Culture in Nigerian Healthcare

GCOElevate is dedicated to elevating healthcare service culture

GCO Elevate is the healthcare training and consulting division of GETMEDCO LTD, committed to transforming the service culture and quality of patient care within Nigeria's healthcare sector. Under the visionary leadership of Dr. Ena Tychus—an award-winning, Board-Certified Internal Medicine physician—our mission is to partner with hospitals, clinics, and healthcare professionals to bridge gaps in patient experience, workforce development, and leadership training.

We specialize in customized training programs, hospital service culture assessments, and strategic consulting aimed at optimizing healthcare delivery. Our interactive approach empowers healthcare providers to build a compassionate, empathetic, and patient-centered care environment, ensuring elevated standards across every touchpoint. By focusing on service excellence and fostering a culture of accountability, we help healthcare institutions deliver a 360-degree experience that benefits patients, staff, and leaders alike.

Our Vision

To elevate service standards across Nigeria’s healthcare system, ensuring that every patient receives compassionate, respectful, and effective care.

Our Mission

To improve the patient experience by bridging the gap between clinical care and compassionate service and by fostering a culture where patient satisfaction, leadership excellence, and team engagement are at the core of care delivery.

Our Why

In Nigeria, healthcare delivery is often marked by challenges in service quality, patient interactions, and leadership engagement. We believe that by instilling a robust service culture, we can close the gap between patient expectations and the actual care received, creating a healthcare environment that is centered on excellence and compassion.

Leadership Profile

      • Exceptional Education and Leadership: Award-winning, Board-Certified Internal Medicine physician and former Chief of Medicine at Kaiser Permanente, where she led successful initiatives in service culture and patient experience. Graduate of Howard University, with specialty training in Internal Medicine from Georgetown University, and advanced leadership education from Harvard University.
      • Expert in Service Culture and Patient Experience
        With decades of experience, Dr. Tychus is recognized for her expertise in elevating service standards and implementing innovative strategies that improve patient satisfaction and healthcare delivery.
      • Passionate Advocate for Compassionate Care
        Tychus believes in a patient-first approach, emphasizing empathy, respect, and personalized care. Her C.A.R.E. framework (Compassion, Awareness, Respect, Empathy) guides all GCO Elevate training programs.
      • Dual Expertise in US and Nigerian Healthcare
        Licensed to practice medicine in both the United States and Nigeria, Dr. Tychus brings global insights and proven strategies to elevate the Nigerian healthcare landscape.

Dr. Ena Tychus, CEO

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