It Starts with C.A.R.E.
₦60,000
₦25,000
A 4-week course on the principles of Compassion, Awareness, Respect, and Empathy that underpin every patient interaction.
Description
Curriculum
Instructor
In today’s healthcare landscape, the quality of care goes beyond medical expertise—it is about how care is delivered. This course, “The Patient Experience: It Starts with C.A.R.E.,” emphasizes the foundational principles of Compassion, Awareness, Respect, and Empathy. Designed for healthcare professionals at all levels, this training aims to redefine patient interactions, equipping you with the tools to provide extraordinary patient experiences and build lasting trust.
In this course, you will learn how to:
- Embrace the C.A.R.E. Framework
- Listen Actively and Intuitively
- Build Trust with Patients
- Handle Difficult Conversations with Sensitivity
- Deliver Bad News Empathetically
- Manage and Meet Patient Expectations
- Provide Inclusive and Culturally Sensitive Care
- Create a Consistent WOW Experience
- Support End-of-Life Patients and Families
- Foster a Positive Healthcare Environment
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