Avoiding Errors in Healthcare
The WOW Patient Experience course is designed to help healthcare professionals exceed patient expectations by creating moments of delight and delivering extraordinary care. This course equips participants with the skills to build strong patient relationships, anticipate patient needs, and provide …
The WOW Patient Experience course is designed to help healthcare professionals exceed patient expectations by creating moments of delight and delivering extraordinary care. This course equips participants with the skills to build strong patient relationships, anticipate patient needs, and provide thoughtful, proactive service that leaves a lasting impression. By focusing on empathy, communication, and personalized care, participants will learn how to consistently create WOW experiences that set their healthcare facility apart.
In this course, you will learn how to:
- Exceed Patient Expectations Consistently
- Personalize the Patient Experience
- Create Memorable Moments
- Master Empathy and Active Listening
- Foster a Service-First Mindset
- Build Patient Relationships through Clear Communication
- Handle Complaints and Negative Feedback Positively
- Implement Proactive Care Practices
- Establish a Culture of WOW Service
- Elevate Team Engagement in Patient Care
Curriculum
- 7 Sections
- 7 Lessons
- 4 Weeks
- Module 1: Defining the WOW Factor in Healthcare1
- Module 2: Empathy and Personalized Patient Care1
- Module 3: Building Patient Trust through Communication1
- Module 4: Creating Memorable Moments1
- Module 5: Anticipating Patient Needs Proactively1
- Module 6: Handling Complaints and Negative Feedback1
- Module 7: Fostering a WOW Service Culture1
You might be intersted in
-
10 Students
-
4 Weeks
-
10 Students
-
4 Weeks
-
8 Students
-
4 Weeks