The Art of Difficult Conversations in Leadership

This course equips healthcare leaders with the skills to approach difficult conversations with confidence, empathy, and clarity. Participants will learn proven strategies to navigate high-stakes discussions, deliver constructive feedback, and foster a culture of open, respectful communication.

In this course, you will learn how to:

• Identify common triggers and challenges in difficult leadership conversations.

• Prepare effectively for emotionally charged or sensitive discussions.

• Use active listening and emotional intelligence to foster understanding.

• Deliver feedback that is honest, clear, and compassionate.

• Maintain composure and professionalism during conflict.

• Manage defensiveness and de-escalate tension.

• Address performance issues and accountability with fairness.

• Apply structured frameworks for effective communication.

• Build trust by modeling transparency and integrity.

• Create a psychologically safe environment for open dialogue.