Transform Patient Experience with C.A.R.E

This course introduces the C.A.R.E. framework—Connect, Appreciate, Respond, Empower—as a practical model for delivering compassionate, patient-centered care. Participants will learn how to apply each element of the framework to create meaningful interactions, enhance satisfaction, and positively impact the overall patient experience.

In this course, you will learn how to:

• Connect with patients through genuine presence and empathy.

• Show appreciation to build trust and human connection.

• Respond effectively to patient needs, concerns, and emotions.

• Empower patients through clear communication and involvement in their care.

• Implement the C.A.R.E. model consistently across various touchpoints.

• Recognize the impact of emotional intelligence in patient interactions.

• Use C.A.R.E. to reduce patient anxiety and improve outcomes.

• Foster a culture of compassion within care teams.

• Personalize the patient experience with intentional communication.

• Evaluate and continuously improve C.A.R.E. practices in your organization.