Impress Your Patients from Hello!

This course emphasizes the importance of first impressions and patient-centered communication in building trust and delivering exceptional care. Participants will learn strategies to create positive, respectful, and empathetic interactions from the very first encounter, setting the tone for a strong therapeutic relationship.

In this course, you will learn how to:

• Make a strong and confident first impression with patients.

• Use verbal and nonverbal cues to convey warmth and professionalism.

• Build rapport quickly through active listening and empathy.

• Personalize greetings to foster patient comfort and trust.

• Create a welcoming environment from the first interaction.

• Recognize and respond to patients’ emotional needs.

• Communicate your role and intent clearly and respectfully.

• Demonstrate cultural sensitivity and inclusivity from the start.

• Establish a foundation for long-term patient engagement.

• Reflect on and refine your introduction approach for continuous improvement.