Dealing with Difficult Patients
₦60,000
₦25,000
A practical course equipping healthcare workers with strategies to handle difficult patient situations with professionalism and calm.
Description
Curriculum
Instructor
Healthcare professionals often encounter challenging patient interactions that can impact the quality of care and team morale. This course is designed to equip you with practical strategies and proven techniques to manage and diffuse difficult situations while maintaining professionalism and empathy. By understanding patient behavior and responding effectively, you can foster trust and deliver positive outcomes even in the most demanding scenarios.
In this course, you will learn how to:
- Identify Root Causes
- Apply the C.A.R.E. Approach
- Communicate Clearly and Calmly
- De-Escalate High-Stress Situations
- Establish Boundaries Professionally
- Manage Patient Expectations
- Handle Aggressive Behavior Safely
- Respond to Negative Outcomes
- Maintain Emotional Resilience
- Collaborate Effectively with Team Members
Review
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